Frequently Asked Questions

Home of the $29.99 mobile car wash. JustWashes is a subscription-based, exterior-only mobile car wash service. We connect you with insured, background-checked technicians who come to your home and deliver affordable, convenient exterior car washes. Our monthly wash cadence and fast wash process keep your prices ridiculously low which means you never have to drive dirty again.

We are not a mobile car detailing service. A mobile car detailer will spend hours cleaning every nook and cranny of your vehicle and then hit you with a bill in the $100-200+ range. Don’t get us wrong - details are great, but we believe offering customers a more practically priced, quick exterior-only solution solves a more frequent need than having the inside of your glove box meticulously cleaned for hundreds of dollars. We also aren’t the solution for a heavily soiled vehicle you just took mudding - our monthly wash cadence is geared towards maintenance services for light to moderately soiled cars.

We currently serve in and around the Greater Atlanta area. Let us know if we don’t cover your zip code and we’ll alert you once technicians are servicing your area.

We provide all customers with a wash bucket and microfiber towels. This streamlines our technicians’ jobs and also gives you peace of mind knowing other customers’ towels will never touch your car. Simply leave your kit outside the front door on wash day and your technician will put it back after the wash. Toss your towels in the laundry and follow the same process next time - rinse and repeat!

We only offer monthly billings which means you can subscribe to a minimum of 1 wash/month, or multiple washes per month for different vehicle types. You can choose as many washes as you’d like during a billing cycle. You're billed per vehicle, per month, and you can manage everything from your customer dashboard.

Pricing is per vehicle per month based on our landing page’s currently advertised rates for three tiers: sedan, mid-size SUV, and large SUV/truck/van. Let us know if you think your vehicle classification is incorrectly classified on the website - the breakpoint between mid-size and large SUV is ~205” in length.

Yes. You can add as many vehicles as you need to your account. Each vehicle is priced individually based on its size, and credits can be used interchangeably for similar vehicle types.

Let’s be honest - your car probably needs a wash more frequently than monthly. Keeping this as the minimum cadence helps keep your ride acceptably clean while preserving schedule integrity for our technicians, which in turn helps us keep prices ridiculously low. Our maintenance washes aren’t intended to cover heavily soiled vehicles - please hose your car down before we arrive if you just took it mudding.

After signing up, your customer dashboard shows a calendar where you can book, reschedule, or cancel washes. Select a date and time window that works for you and we'll assign a technician. Or, you can book a specific technician based on his or her availability. You'll receive a confirmation and reminder notification before your appointment.

We monitor weather conditions and may notify you if we need to reschedule due to rain or severe weather. You can always reschedule any upcoming wash due to weather from your dashboard at no charge — just try to give us a few hours' notice. Note if we attempt to reschedule and you want to keep your appointment, you’ll be charged for the wash if any weather-related issues crop up while a technician is on site.

The wash happens in your driveway. Our technicians only wash the exterior of your car and will never get in or operate your vehicle. In fact, we require the car to be locked before we start service.

Our proprietary wash technique is eco-friendly and delivers a better shine than traditional methods. We skip the hose and use a high-tech cleaning solution that contains surfactants (to loosen dirt from the paint) and polymers (to encapsulate particles so they glide off without scratching). The solution lubricates dirt particles so it can be easily lifted off, leaving the surface clean which is then immediately dried using soft microfiber towels. Every wash covers the full exterior of your vehicle: roof, panels and body, trim, glass, and tire/rim cleaning.

Traditional car washes use a ton of water - 40-50+ gallons per vehicle. Our washes use less than 5 gallons (90%+ less). Additionally, our washes do not create heavy chemical runoff that gets into the street and stormwater drain system, which is illegal (even though most mobile car wash companies ignore this) and harmful to the environment. Our wash outcome solves both of these issues, leaving only a small amount of “grey water” behind that can be safely disposed of in your yard. Rinseless wash solution is used in very small amounts and is formulated to be safe on landscaping.

Our independent technicians can offer additional services at prices of their choosing. You’ll see your options when booking a wash - so things like tire shine, bug/tar removal, and wheel well cleaning can be purchased additionally.

We stand behind every wash. If you're not satisfied, report it within 48 hours of your appointment by providing photo documentation and we'll send the technician back out to fix any material issues — completely free of charge. No hassle, no fine print.

To report a concern, use the ‘report a problem’ feature in your bookings history or reach out to us directly within 48 hours of your wash.

Our maintenance washes are designed for light to moderately soiled cars, exterior only. If your vehicle is heavily soiled - say you just took it mudding - please hose off the worst before we arrive. If your technician finds the vehicle heavily soiled at the wash, they may request an optional extra-cleaning charge, which you can approve or decline right in the app. Either way, your wash is completed.

You can cancel your subscription at any time from your customer dashboard. Cancellations are immediate and result in forfeiture of any unused wash credits and pending washes. Please make sure you fully utilize both of these before cancelling your subscription.

We do not charge any direct fees for cancelling. If you cancel before the minimum number of washes stated during signup and don’t return our kit to us, there is a $40 equipment replacement fee. Assuming you give this back to us in acceptable working condition, no fee will be assessed.

Payment is collected securely via credit or debit card at sign-up and billed automatically each cycle. We use an enterprise-grade merchant processor for secure payments — your card information is encrypted and never touches our servers.

Reach us anytime through the contact form on our website or via your customer dashboard. We'll get back to you as quickly as possible.